Service Provided by CGHS
This Ministry has been receiving complaints/grievances in respect of the following majoraspects.
1.Administrative:- Misbehavior by medical and paramedical staff, Shortage of staff, Punctuality etc.
2. Technical:- Delay in settlement of medical reimbursement claims (MRCs), Supply of substitute medicines instead of the prescribed by the Govt. specialists, Delay in supply of indented medicines, etc.
3. Related to empanelled hospitals:
Denial of credit facility, Misbehavior of hospital doctors/staff, overcharging, etc.
4. Related to Internet accessibility
Disruption in services due to breakdown in internet connectivity, etc.
To redress the grievances/complaints, the following steps have been taken:
Administrative:-Instructions have been issued to the doctors /para-medical staff working in CGHS to be polite and courteous in their behaviour with the patients. In specific cases transfers have also been made and disciplinary actions initiated. Contractual doctors are appointed to meet the requirement of Medical Officers. Regular inspections are carried out.
Technical:-The time limit for clearance of MRC bills has been fixed. CGHS doctors are advised to prescribe generic medicines to the maximum extent. The indented medicines are supplied through various local chemists to avoid the delay.
Related to empanelled hospitals: Penalty is imposed and suitable action is initiated against the erring empanelled private hospitals.
Related to Internet accessibility: -Medical Officers have been instructed not to stop to provide the consultation/treatment in case of failure of internet connection.
Apart from the above, SMS Alert system has been introduced aiming at bringing transparency in delivery of services as major initiative. RedressalCommittees have also been formed by CGHS.
The allocation of financial resources is based on the evaluation of specific requirements/demands projected by the CGHS units and availability of resources.
This information was given by the Union Minister of Health & Family WelfareShriGhulamNabi Azadin written reply to a question in the LokSabha yesterday.
Treatment from CGHS Empanelled Hospitals
As per the existing guidelines, a CGHS beneficiary is required to obtain permission from his administrative Department / Office or CMO in charge (in case of pensioner beneficiary) to avail medical treatment in a CGHS empanelled private hospital. However, in case of emergency he can go to any hospital whether empanelled or not, to avail medical treatment. This provision is necessary to ensure proper medical treatment of a CGHS beneficiary in consultation with the Government specialists. This is also a measure of ‘checks and balances’ to ensure financial propriety and optimum utilization of public money.
This Ministry has been receiving representations from the individuals; Pensioners Associations etc. to allow the CGHS beneficiaries to take treatment from the CGHS empanelled private hospitals without obtaining the requisite permission. However, their requests have not been acceded to as the present referral system is considered necessary in the interest of the beneficiaries and it is also necessary as a check and balance measure to ensure financial propriety.
CGHS is already providing comprehensive and hassle free healthcare services to its beneficiaries through its large network of Wellness Centres and empanelled private hospitals and diagnostic /imaging centres. With a view to further simplify and liberalize the procedures in CGHS to make its services more hassle free, the requirement of mandatory permission for undertaking diagnostic tests and investigations has been done away with w.e.f. 1st January, 2013. In addition, ‘Continuous Empanelment Scheme’ has also been revived at all CGHS locations to empanel more number of eligible private hospitals to enhance accessibility and availability of medical services to the beneficiaries in a hassle free manner.
This information was given by the Union Minister of Health & Family Welfare ShriGhulamNabi Azadin written reply to a question in the LokSabha yesterday.
This Ministry has been receiving representations from the individuals; Pensioners Associations etc. to allow the CGHS beneficiaries to take treatment from the CGHS empanelled private hospitals without obtaining the requisite permission. However, their requests have not been acceded to as the present referral system is considered necessary in the interest of the beneficiaries and it is also necessary as a check and balance measure to ensure financial propriety.
CGHS is already providing comprehensive and hassle free healthcare services to its beneficiaries through its large network of Wellness Centres and empanelled private hospitals and diagnostic /imaging centres. With a view to further simplify and liberalize the procedures in CGHS to make its services more hassle free, the requirement of mandatory permission for undertaking diagnostic tests and investigations has been done away with w.e.f. 1st January, 2013. In addition, ‘Continuous Empanelment Scheme’ has also been revived at all CGHS locations to empanel more number of eligible private hospitals to enhance accessibility and availability of medical services to the beneficiaries in a hassle free manner.
This information was given by the Union Minister of Health & Family Welfare ShriGhulamNabi Azadin written reply to a question in the LokSabha yesterday.
Consumer forum imposes fine of 5k on chief post master for deficiency of service
KANPUR: The Consumer Protection Forum,KanpurNagar, on Friday ordered chief post master, KanpurNagar, to pay Rs 5,000 to complainant within 30 days of the order for deficiency of service.
Complainant Ashok Kumar Pandey had moved the Forum claiming that he lost an opportunity to land a job and earn his bread and butter owing to the deficiency of service. His application form for a job in Barrage NirmanKhand-II, irrigation department, Phoolbagh, was rejected due to delayed delivery.
In his petition, Pandey claimed that he was unemployed and had applied against an advertisement of the above job. The last date of submission of form was February 18, 2009 and he had sent his form through speed post on February 16. Pandey claimed that his application form reached the irrigation department on February 20 and was not entertained. The postal department returned his form with a note of refusal.
The claimant sought Rs 50,000 from the postal department as damages for not delivering the application on time and the mental agony caused by it.
Appearing before the Forum, the postal department contradicted the charges of deficiency of services. In a written submission, the department claimed that letter was delivered on February 20. As per norms of speed post services, the letter is to be delivered within 72 hours of the date of registry. The department said that Pandey's complaint be rejected as the application was delivered within due course of time.
Forum president LV Singh and member Ganesh Prasad in their order observed that speed post must be delivered within 48 hours but even if the claim of 72 hours was considered then application should have been delivered on February 19. However, the marking of refusal was done on February 20 at 12.45 pm, which indicated that the application form reached its destination on the fourth day.
The Forum said that it was a fit case of deficiency of service and liable to be awarded. The forum awarded the complaint and imposed a fine of Rs 5,000 on chief post master.
WESTERN ZONE STUDY CAMP - PUSHKAR (RAJASTHAN)
N F P E Western zone study camp has commenced today (25th) in Pharik Samskritik Bhawan, Pushkar, Rajasthan. About 250 Delegates from NFPE unions of Rajasthan, Gujrat, Haryana, Himachal Pradesh, Punjab, Delhi Circles including GDS were participated in the study camp.
National flag hoisted by Com.M.Krishnan, Secretary General, CCGEW & NFPE and AIPEU flag hoisted by Com.Iswar Singh Dabas, General Secretary, P-IV.
Com.H.P.Diwakar, General Secretary, Reception Committee welcomed all the leaders and invitees to the session and Com. Giriraj Singh, President, NFPE as Chairperson for today’s session.
Com. K.Hemalatha, General Secretary, All India Working Women’s Coordination Committee, Com. M.Krishnan, Secretary General, NFPE, Com.K.V.Sridharan, Leader, JCM (Staffside), Com.I.S.Dabas, General Secretary, P-IV, Com.P.Suresh, General Secretary, R-IV, Com.S.B.Yadav, Dy.General Secretary, AIPAEA, Com.Rajesh, Dy.General Secretary, AIPSBCOEA, Com.P.Pandurangarao, General Secretary, AIPEU GDS (NFPE), Com.N.Subramanyan, Dy. General Secretary, Gr.C (CHQ), Com.Balwinder Singh, Treasurer, Gr.C (CHQ), Com.Mahavir, Treasurer, P-IV(CHQ), Com.K.P.Singh, Vice President, R-III, Com.K.K.Sharma, Treasurer, R-IV, Com.Rajkumar, Treasurer, NFPE are invited to the dias.
Com.K.Hemalatha delivered their speech on
“National situation and the Role of working class”
and inaugurated the session.
Com.M.Krishnan, Secretary General, NFPE delivered their lecture on
“Lessons of the past and task ahead of Postal Trade Union Movement” in a much elaborated manner.
Com.C.L.Mathur & Com.Mohan Chelani from Railway Federations also attended and greeted the session with their valuable messages.
Session concluded at 6.00pm with vote of thanks paid by Com.Rajkumar, Treasurer, NFPE and adjourned till 26th morning 10.00am.
GOVERNMENT OF INDIA |
MINISTRY OF | HEALTH AND FAMILY WELFARE |
LOK SABHA |
UNSTARRED | QUESTION NO | 3093 |
ANSWERED ON | 15.03.2013 |
TREATMENT FROM CGHS EMPANELLED HOSPITALS |
3093 . | Shri RAMESH RATHOD |
|
Will the Minister of | HEALTH AND FAMILY WELFARE | be pleased to state:- |
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