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Saturday, 29 June 2013

How to configure Remote Assistance Step By Step Guide

Remote assistance is a cool feature of XP to get help from other. You could generate a help request and send it to your network administrator for assistance. In this article we would generate a help request and get assistance.

Sending a remote assistance request

Remote Assistance feature enable users to call for help. This is especially helpful when your client is living in remote area.
Before an administrator can render assistance, the end user must send a Remote Assistance request to the administrator.
Clients should follow these steps to send a Remote Assistance request:
  • Click Start.
  • Click Help and Support.
Remote assistance
Select the Invite A Friend To Connect To Your Computer With Remote Assistance link (found beneath the Ask For Assistance heading). The Remote Assistance menu appears.
Click the Invite Someone To Help You link.
users seeking for help can either send an invitation through Windows Messenger or Microsoft Outlook or save invitation .
Click on save invitation as a file (Advance)
You should enter your name and set the invitation's expiration period and click Continue.
Specify a location for the remote assistance file and click Save.
Windows will save the remote connection file (named RAInvitation.msrcincident by default) to the location the end user specify;
you will have to forward it to the administrator or support technician.
login from your e-mail account
Aattach invitation and send mail
Administrator should login from his e-mail account
Open the mail contaning invation
Now download the invitation
Once the remote assistance invitation is downloaded, administrators can follow these steps to render assistance:
  • To accept the Remote Assistance invitation, the administrator should double-click the attachment. Before doing so, it's a good idea for the administrator to confirm the user, in fact, sent the request. When doing so, the administrator can learn the password the client entered for the remote assistance request.
  • Upon double-clicking the attachment, the administrator will have to supply the password and click OK
The client will receive a dialog box stating that the administrator wishes to connect to the user's desktop. The client must click Yes to enable the connection.
Now administrator can provide text base help
  • If the administrator wishes to take control of the user's system, the administrator can click the Take Control icon that appears at the top of the Remote Assistance window.
  • Once the administrator or support technician has clicked Take Control, the end user will see a dialog box stating that the user providing the assistance would like to share control of the computer to solve the problem. The user must click Yes to permit the support tech with access. When the remote user clicks Yes, the staff member providing support will receive a confirmation message stating the helper is now in control of the user's desktop. To surrender desktop control, the administrator need only press the Esc key; the end user can terminate the administrator's control at any time byPressing the Esc key (or disconnecting the session using the Disconnect button from the Remote Assistance menu).
Having the ability to view or actually control a remote user's desktop drastically simplifies troubleshooting and repair operations. All the end user must do is send the Remote Assistance request to an administrator. The administrator or support tech needs only to connect to the remote system and perform diagnostic actions and repairs. The user and support tech can exchange chat messages with one another using the provided window.

Confirming proper firewall configuration

Occasionally Remote Assistance connections fail to connect. A typical culprit, ironically, is Windows' own firewall. Note that the Windows Firewall (installed by default with Windows XP Service Pack 2) must be properly configured to enable connectivity.
Follow these steps to confirm Windows Firewall isn't blocking Remote Assistance connections:
  • Click Start.
  • Click Control Panel.
  • Click Windows Firewall.
  • Select the Exceptions tab.
  • Ensure the Remote Assistance box is checked.


Outlook express is the most popular e-mail client. It is inbuilt mail client on all window operating system. In this article we would configure Gmail with outlook.

Enable POP in Gmail

You can retrieve your Gmail messages with a client or device that supports POP, like Microsoft Outlook or Netscape Mail. For this you need to enable POP in your gmail account.
To enable POP in Gmail:
  • Sign in to Gmail.
  • Click Settings
Click Forwarding and POP/IMAP 
enable gmail forward
  • Select Enable POP for all mail or Enable POP for mail that arrives from now on.
  • Choose the action you would like Gmail to take after they are accessed with POP.
Configure your POP client* and click Save Changes

Set up Outlook Express to work with Gmail:

  • Open Outlook or Outlook Express.
  • Click the Tools menu, and select Accounts...
  • Click Add and then click Mail...
configure gmail with outlook
  • Enter your name in the Display name: field, and click Next.
  • Enter your full Gmail email address (username@gmail.com) in the Email address: field, and click Next.
Enter pop.gmail.com in the Incoming mail (POP3, IMAP or HTTP) server: field. Enter smtp.gmail.com in the Outgoing mail (SMTP) server: field.
configure gmail with outlook
  • Click Next.
  • Enter your Gmail username (including '@gmail.com') in the Account name: field. Enter your Gmail password in the Password field:, and click Next
configure gmail with outlook
  • Click Finish.
  • Highlight pop.gmail.com under Account, and click Properties.
  • Click the Advanced tab.
  • Fill in the following information:
  • Check the box next toThis server requires a secure connection (SSL) under Outgoing Mail (SMTP).
  • Enter 465 in the Outgoing mail (SMTP): field.
  • Under Outgoing Mail (SMTP), check the box next toThis server requires a secure connection (SSL).
  • Under Incoming mail (POP3), check the box next to This server requires a secure connection (SSL). The port will change to 995.
Return to the Servers tab, and check the box next to My server requires authentication. 
Click OK.
Repeatedly prompted for your username and password or 'invalid credentials' error.
Enable POP in Gmail. Clear the captcha. If you're a Google Apps user, visit 
https://www.google.com/a/yourdomain.com/UnlockCaptcha. 
Be sure to replace 'yourdomain.com' with your actual domain name.

Gmail Error Message

The connection to the server has failed. Account: 'Gmail', Server: 'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E.
On the Advanced tab of your POP client, set Incoming mail (POP3): to 995.

Gmail Error Message

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'example@gmail.com'. Subject 'example', Account: 'pop.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Server Response: '530 5.5.1 Authentication Required f45sm8616pyh', Port: 25, Secure(SSL): Yes, Server Error: 530, Error Number: 0x800CCC78.
On the Servers tab of your POP client, Enable My server requires authentication beneath Outgoing Mail Server.
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.gmail.com', Server: 'pop.gmail.com', Protocol: POP3, Port: 995, Secure(SSL): No, Error Number: 0x800CCC0F.
On the Advanced tab of your POP client, enable This server requires an encrypted connection (SSL) for the POP server.

Gmail Error Message

Your SMTP server has not responded in 60 seconds. Would you like to wait another 60 seconds for the server to respond? A time-out occurred while communicating with the server. Account: ' pop.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port: 465, Secure(SSL): No, Error Number: 0x800CCC19.
On the Advanced tab of your POP client, enable This server requires an encrypted connection (SSL) for the SMTP server.

Gmail Error Message

The host 'smpt.gmail.com' could not be found. Please verify that you have entered the server name correctly. Account: 'pop.gmail.com', Server: 'smpt.gmail.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 11001, Error Number: 0x800CCC0D.
On the Servers tab, change smpt.gmail.com to smtp.gmail.com.

Gmail Error Message

An unknown error has occurred. Account: 'Gmail', Server: 'pop.gmail.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800C0133.
In your POP client, click File > Folder > Compress All Folders.

How to configure Microsoft Outlook Express step by step guides


Microsoft Outlook Express is delivered with windows. With Outlook Express you could create, get, send email directly from window. It allows you to store email in local system so you could read them even while you are offline. You could compose messages in offline mode. Messages which created in offline mode would automatically be sent while you become online.
Microsoft Hotmail no longer allows you to configure Outlook Express with its free account. You have two options to resolve this.
  • Use Method 1 for Outlook Express.
  • Use Method 2 for Outlook 2003 and for Outlook 2007.

Method 1: Use Windows Live Mail instead of Outlook Express

Window Live Mail is a nice and free e-mail program offered from Microsoft. It works in the same way of Microsoft Outlook Express. Use following link to download and configure Window Live Mail.

Method 2: Use Outlook 2003 and Outlook 2007 together with the Outlook Connector

  • Close Outlook if it is opened.
  • Download and install the Outlook Connector
  • When prompted to open or save the file, click Open.
  • When prompted to run the software, click Run.
out look connector 
You may see a security prompt, depending on which operating system or Web browser you use. If you see such a dialog box, you must click the option to continue with the installation.
Follow the instructions on your screen to complete the installation.
The next time when you start Outlook, you are prompted to configure the Outlook Connector. Enter the following information:
and Click OK.
  • Your e-mail address
  • Your password
  • Your name as you want it to appear in the receiver's Inbox
 configure outlook
Outlook main window would appear once you entered all necessary information. On main window by default you have two panes. In left pane you would see the shortcuts of mail folders, calendar, contacts and tasks. In right panes you would see the details of mail.
 outlook with hotmail account
To Synchronize mail Click on send/receive
configure outlook
To view the status of account click on Server status
 outlook

Add an additional Windows Live Hotmail account

  • On the Outlook Connector menu, click Add a New Account.
    ( Note:- The Outlook Connector menu only appears if the Outlook Connector is installed.)
  • Enter the following information:
  • Your e-mail address
  • Your password
  • Your name as you want it to appear in the receiver's Inbox
  • Click OK.
  • A dialog box appears to notify you that you must exit and restart Outlook to see the new account. Click OK.

Remove a Windows Live Hotmail account

Office Outlook 2007
  • On the Tools menu, click Account Settings. 
    On the E-mail tab, click the Windows Live Hotmail account which you want to remove.
  • Click Remove.
  • Click Yes to confirm that you want to remove the account.
  • Click Close.
Office Outlook 2003
  • On the Tools menu, click E-mail Accounts.
  • Select View or change existing e-mail accounts, and than click Next.
  • On the E-mail tab, click the Windows Live Hotmail account, and than click on Remove.
  • Click Yes to confirm that you want to remove the account.
  • Click Finish.

Update a Windows Live Hotmail account password

If you change Windows Live Hotmail account password, you must have to update the information in Outlook. 
Follow the instructions for the version of Office Outlook you are using.

Office Outlook 2007

  • On the Tools menu, click Account Settings.
  • On the E-mail tab, click the Windows Live Hotmail account you want to update.
  • Click Change.
  • On the E-mail tab, click the Windows Live Hotmail account, and than click Change.
  • In the Password box, type your new password.
  • Click OK.
  • On the Account Settings dialog box, click Close.

Office Outlook 2003

  • On the Tools menu, click E-mail Accounts.
  • Select View or change existing e-mail accounts, and than click Next.
  • On the E-mail tab, click the Windows Live Hotmail account, and then click Change.
  • In the Password box, type your new password.
  • Click OK.
  • On the E-mail Accounts dialog box, click Finish.

To remove Outlookconnector:

  • On the Start menu, point to Settings and then click Control Panel.
  • Double-click Add/Remove Programs.
  • In the list of currently installed programs, select Microsoft Office Outlook Connector and click Remove or Add/Remove.
  • If a dialog box appears, follow the instructions to remove the program.
  • Click Yes or OK to confirm that you want to remove the program.

Peer to Peer Workgroup Network Error Description Solutions

In our previous articles we have configured our workgroup network. We have also listed most common errors with their possible solutions those might have occured during the workgroup configuration.

In this article we would use a step by step approach for troubleshooting workgroup.
For troubleshooting workgroup windows xp network we would use inbuilt tool of xp. To use inbuilt Networking Troubleshooter follow these steps:
  • Click Start, and then click Help and Support.
  • Under Pick a Help Topic, click Networking and the Web.
  • Under Networking and the Web, click Fixing networking or Web problems, and then click Home and Small Office Networking Troubleshooter.
  • Answer the questions in the troubleshooter to try to find a solution.
If the troubleshooter resolves the issue, you are finished. 
If the troubleshooter does not resolve the issue, than go through the process given below

Home-network structures and their configurations

Before you troubleshoot home networking issues, first determine the network structure you are using. The network structure is the arrangement or mapping of network elements such as links and nodes, and the physical connections between them. There are several common home-network structures:

Computers that are connected to a NAT device

The computers are connected to a NAT device that provides a single, shared Internet connection. A hardware network address translation (NAT) device is a broadband or satellite modem that enables the computers to obtain and share a single connection. In this configuration, computers generally receive an IP address from the NAT device. Typically, the NAT device uses the address 192.168.1.1 and assigns addresses to other computers in the range 192.168.1.x, where x is a number between 2 and 254.

Computers that are connected to a network hub

A network hub receives data through one port, and then makes it available to all ports. This enables data sharing or Internet connection between all computers that are connected to the hub. Computers that are connected to a network hub can have many configurations:

The computers have no Internet connection.

In this configuration, the computers are generally assigned IP addresses in the range of 169.254.x.y, where x and y are numbers between 1 and 254.

The computers are connected to a hub,

Where only one computer has Internet connection shared by using Internet Connection Sharing.
This connection can be a dial-up connection or a broadband connection (typically xDSL or a cable modem). 
In this configuration, the computer that shares the connection generally assigns IP addresses to other computers on the home network. The computer that is sharing the connection will have IP address 192.168.1.1 configured for the adapter that is connected to the home network. Other computers on the network will have addresses in the range 192.168.1.x, where x is a number between 2 and 254.
The computers are connected to the Internet through a broadband connection.
This configuration is also known as an edgeless network. In this configuration, the computers on the home network each have an IP address that is provided by the Internet service provider (ISP). The addresses that are used vary, depending on the ISP. The computers each have a separate dial-up connection or broadband connection to the Internet.In this configuration, the computers generally use automatically assigned IP addresses for their home network adapters.
Typically, the network adapters assign IP addresses in the range of 169.254.x.y, where x and y are numbers between 1 and 254. The computers use ISP-provided addresses for their Internet connections.

Troubleshoot basic connectivity issues

To troubleshoot basic connectivity issues and verify name resolution between computers, follow these steps in the order in which they are provided until you isolate and resolve the issue.

Step 1: Verify the physical connection between computers

The back of each network adapter in a desktop computer has visible lights. These lights indicate a good connection. If you are using a network hub, or a switch to connect the computers, make sure that the network hub or the switch is turned on and that the lights are illuminated for each client connection. This indicates a good link.

Step 2: Make sure that all computers have TCP/IP installed

This step is especially important with Microsoft Windows 95-based computers. By default, Windows 95-based computers do not have TCP/IP installed. If you are using computers that run Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition on the network, you can look for TCP/IP by using the Network item in Control Panel. If TCP/IP is not installed, you must install it to communicate with Windows XP-based computers on the network. TCP/IP is always installed in Windows XP.

Step 3: Make sure that the network configuration includes the IP addresses

Collect network configuration information from at least two computers on the network by using the adapter status. Then, make sure that the assigned IP addresses match the home-network configurations described above in the "Home-network structures and their configurations" section. Follow these steps:
  • Click Start, click Run, type ncpa.cpl and then click OK.
  • Locate and right-click the icon that represents this computer's connection to the home network, and then click Status.
  • Click the Support tab, and then under Connection status, locate the IP addresses.
If the assigned IP addresses do not match the topology that this article described in the "Home-network structures and their configurations" section, the computer that is assigning the addresses may not be available. This is likely to be true if 169.254.x.y addresses are in a configuration where you expect a different address range.
To change the configuration so that the addresses on the home network adapter for each computer are in the same range, determine which address is correct based on the network topology. To do this, check whether one computer receives an address in the range 192.168.0.x, and another receives an address in the range 169.254.x.y. When you isolate which computer has the incorrect address, troubleshoot the computer that has the incorrect address.
Note:- For Windows 95-based computers in a network that uses 169.254.x.y addressing, you must configure IP addresses manually. For information about how to do this, see the online Help for Windows 95.

Step 4: Make sure that firewall features are not enabled on the home network adapters

Verify that the Internet Connection Firewall (ICF) or Windows Firewall (WF) feature is not enabled on the adapters that you use to connect the computers to the home network. If these features are enabled on these adapters, you cannot connect to shared resources on other computers in the network. 
Note:-Edgeless networks are the exception. You can use ICF with edgeless networks if you take additional measures to enable connectivity in the home network.

Step 5: Test connectivity between computers by using the "ping" command

Use the ping command to test connectivity between two computers on the network, 
On one of the computers, click Start, click Run, type command and then click OK. 
At the command prompt, type ping x.x.x.x (where x.x.x.x is the IP address of the other computer), and then press ENTER. If the ping command is successful, and the computers can connect correctly 
After you have verified connectivity and name resolution between computers, you can troubleshoot the connectivity for file and printer sharing.

Troubleshoot file sharing and printer sharing

After the computers are connected, you can share files and printers between computers through the home network. To troubleshoot file sharing and printer sharing, follow these steps in the order in which they are provided until you isolate and resolve the issue.

Step 1: Run the Network Setup Wizard to configure each computer in the network

To configure file and printer sharing, run the Network Setup Wizard on each computer in the network. When you are finished , go to step 2.

Step 2: Make sure that the Guest account is set up for network access

All network access to either a Windows XP Home Edition-based computer in a workgroup or to a Windows XP Professional-based computer in a workgroup uses the Guest account. Before you continue to troubleshoot, make sure that the Guest account is set up for network access.Follow these steps:
  • Click Start, click Run, type command, and then click OK.
  • Type the net user guest and then press ENTER.
  • If the account is active, a line appears in the output of the command that has the following format:
    Account active Yes
  • If the account is not active,
  • type net user guest /active:yes and then press ENTER to give the Guest account network access. The following text returns after the command:
    The command completed successfully.
If you receive any other response, make sure that you are logged on as an administrator, and than confirm that you typed the command correctly before you try again. When you are finished setting up the Guest account for network access, go to step 3.

Step 3: Make sure that folder for the computer name is shared

After you have verified the file-sharing configuration and set up the Guest account for network access, make sure that the folder for each computer is shared. Follow these steps:
  • To locate the computer name for each computer, click Start, click Run, type sysdm.cpl, and then click OK.
  • On the Computer Name tab, under Full computer name, locate the computer name.
  • To determine whether a folder is shared, click Start, click Run, type fsmgmt.msc, and then click OK.
  • In the left navigation pane, click Shares. A list of shared folders is displayed in the right navigation pane.
  • Locate the share folder for each computer.
  • If all computer names are listed, go to step 4.

Step 4: Test the connection between computers

To test the connection from one computer to another, follow these steps:
  • Click Start, click Run, type \\computername (where computername is the name of another computer on the network), and then press ENTER. A window opens that contains an icon for each shared folder on the other computer.
  • Try to open one of the shared folders to confirm that the connection is working.
  • If you can open a shared folder, the computers are connected. Go to step 5.
  • If you cannot open a shared folder, go to step 2.
  • Test the connection from the opposite direction. To do this, go to the other computer on the network and repeat steps 1 and 2 to try to open a shared folder between the computers, or between other computers to make sure that the problem is not with a particular computer on the network.
  • If you can open a shared folder from each computer, the computers are connected. Go to step 5.
  • If you can open a shared folder from one computer but not the other, the problem may be that the other computer cannot access the folder. Go to step 3 to troubleshoot the connection for the other computer.
  • If you cannot open a shared folder from either computer, there may be a problem with the connection. Go to the "Troubleshoot basic connectivity" section and see step 5.
  • If you still cannot open a shared folder, try again to test the connection with the computer name as the name of the local computer. This tests the connection locally. A window is displayed with an icon for each shared folder on the computer. Try to open one of the shared folders to make sure that you have access.
  • If you can open a shared folder, the computers are connected. Go to step 5.

Step 5: Check the Network Setup Wizard log file for errors

Check the Network Setup Wizard log file for errors in any events that are not followed by successful operations. To open the log and check for errors, follow these steps: 
Click Start, click Run, type %SystemRoot%\nsw.log and then press ENTER. 
If you find errors in the log, search the computernetworkingnotes.com for more information about how to manually configure the computer to have the correct settings. When you are finished checking the Network Setup Wizard log file for errors, you should have connectivity for file and printer sharing.

Peer to Peer Workgroup Network Error Description Solutions

In this article I have listed more common problems with their possible solutions for workgroup network.
Error Message:
No more connections can be made to this remote computer at this time because there are already as many connections as the computer can accept.
Description: 
Windows XP Home Edition allows a maximum of 5 other computers to access its shared disks and folders simultaneously. Windows XP Professional allows a maximum of 10. This message appears when the maximum has been reached and another computer requests access.
Possible Solutions:
There's no way to change the limit. A computer that's already connected must close its connection before another can have access.
Error Message:
An error has occurred while trying to share >filename>. The Server service is not started. The shared resource was not created at this time.
Possible Solutions: 
To start the Server service: 
* Right click My Computer and select Manage. 
* Double click Services and Applications. 
* Double click Services. 
* Scroll down the list of services and double click Server
* Click the Start button. 
* Set the Startup type to Automatic.
Error Message: Can browse the Internet but not LAN
Description:
In a mixed OS network including Win9x, ME, NT, W2K and XP, the computers can still obtain IP addresses that are assigned by a DHCP server, but they cannot see each other in Network Neighborhood or in My Network Places. You can browse the Internet, but you cannot browse your local area connection. You are able to ping your loopback address (127.0.0.1), but you cannot ping another computer on the same network.
Possible Solutions:
The problem may occur if your hardware router has a built-in firewall or software firewall like ICF that has closed ports. Open the ports or for the test, disable firewall.
Error Message:
Can't enable Client for MS Networks and File and Printer Sharing
Description:
When trying to enable Client for MS Networks and File and Printer Sharing, you may get warning that Client for MS Network and File and Printer Sharing will be disabled.
Possible Solutions:

Go to Network Connection ==> Advanced ==> Advanced Settings, make sure Client for MS Networks and File and Printer Sharing are checked.
Error Message:
Error Message: Can't see one of the shared folders
Description:
your peer network with one Win 98SE and some Win 2000 Pro systems on the LAN operates fines except the W98SE machine sees all W2kPro machines but not one of shared folders on one w2k computer. Other W2kPro machines can sees the folder. You have set necessary permissions, users, passwords.
Possible Solutions:

make sure the folder's name is shorter then 15 characters.
Error Message:
Error Message: Can ping but can't see other computers
Description:
If W2k machine is multi homed, you may be able to ping other computers but can't see them on My Network Places.
Possible Solutions:

change the Connection order. To do this, open Network Connection>Advanced (Menu)>Advanced Settings>Adapters & Bindings, reorder the Connections
Error Message:
Can't net view computer name - error 52
Description:
you can ping a host but not net view it. When using net view \\hostname, you get system error 52 - a duplicate name exists on the network.
Possible Solutions:

there are two host names or alias name (cname) are pointed to the same IP. 

* Check the WINS records. 
* Check DNS records. 
* Go to System in the Control Panel to change the computer name and try again.
Error Message:
Can't ping or net view computer name - error 53
Description:
if you can ping IP but not computer name, or if you can net view \\IP but not \\computername (error 53). You have name resolution problem.
Possible Solutions:

Make sue all computers are in the same group or logon the same username. Or need to cache credential: logon the same username and password on both computers or use net net use \\computername /user:username command.
Error Message:
How can I restore IPC$
Description: 
IPC$ is a resource that shares the named pipes that are essential for communication between programs. You use IPC$ during remote administration of a computer and when you view a computer's shared resources. You should not delete this resource.
Possible Solutions:

If IPC$ share is missing, restore it by using command net share ipc$.

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