Introduction of Provisional Demand Certificate of Licence fee Recoveries in respect of the Allottees of GPRA.
CHILD CARE LEAVE - MINIMUM PERIOD OF 15 DAYS CONDITION REMOVED
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Current Affairs Questions for competetive Exams: 02 June 2014
1) Which team won the IPL 2014 T-20 cricket tournament on 1 June 2014?
(A) Chennai Super Kings
(B) Kings XI Punjab
(C) Mumbai Indians
2) Sultan Azlan Muhibbuddin Shah, who passed away recently and is known for his immense contribution to Hockey is from which country?
(A) Singapore
(B) Bangladesh
(C) Malaysia
(D) Indonesia
3) Who has been appointed as the National Security Adviser of India on 30th May, 2014?
(A) Ajit Kumar Doval
(B) M B Shah
(C) Shivshankar Menon
(D) M.K.Narayanan
4) Which is the official facebook account of PMO India which was launched recently and got millions of likes within a few days?
(A) facebook.com/PMOIndia
(B) facebook.com/NAMO
(C) facebook.com/IndiaPM
(D) (A) facebook.com/PMO
5) Which is born as the 29th state of India on 2 June 2014?
(A) Bodoland
(B) Seemandhra
(C) TeluguNadu
(D) Telangana
6) India’s newest state Telangana comprises of how many districts?
(A) 14
(B) 10
(C) 12
(D) 9
7) Who has sworn in as the first Chief Minister of Telangana on 2 June 2014?
(A) K Chandrasekhar Rao
(B) E.S.L. Narasimhan
(C) Kiran Kumar Reddy
(D) Chandra Babu Naidu
8) Who won the Orange Cap in IPL 2014 for scoring highest number of runs?
(A) Glenn Maxwell
(B) Suresh Raina
(C) Robin Uthappa
(D) Manish Pandey
9) Who has been named as the leader of the congress party in the 16th Loksabha on 2 June 2014?
(A) Rahul Gandhi
(B) Kamal Nath
(C) Mallikarjun Kharge
(D) A K Antony
10) Who won the Purple Cap in IPL 2014 for taking highest number of wickets?
(A) Mohit Sharma of CSK
(B) Sunil Naraine of KKR
(C) Praveen Tambe of RR
(D) R Ashwin of CSK
Answers
1) Ans. (D) Kolkata Knight Riders
2) Ans. (C) Malaysia
3) Ans. (A) Ajit Kumar Doval
4) Ans. (A) facebook.com/PMOIndia
5) Ans. (D) Telangana
6) Ans. (B) 10
7) Ans. (A) K Chandrasekhar Rao
8) Ans. (C) Robin Uthappa
9) Ans. (C) Mallikarjun Kharge
10) Ans. (A) Mohit Sharma of CSK
Transfer /posting of the JTS/STS officers of Indian Postal Services (IPoS) Group A
To view Dte Order NO 4-5/2013-SPG dated 05.06.2014, please Click Here
CBS Help Desk for India Post; Facilities and Escalation matrix
Insurance Processing Centres. Following are the details about CBS Help Desk and its escalations matrix.
Helpdesk Model
1. Who should contact the helpdesk?
• User
2. How should the user contact the helpdesk?
• Phone (1800 103 9474)
• E-mail (fsidophelpdesk@infosys.com)
List of questions below will be asked by the helpdesk before creating a ticket.
In the interest of saving time for creating the incident, user to have answers handy for the questions below as applicable.
Primary Questions:
• Calling from which post-office branch? Caller contact details (email/ phone)?
• Problem with which application/module/menu item?
• What is the issue/incident?
• Is the issue occurring only for you? Or many users / systems affected?
Is the issue business impacting?
• Is the issue appearing if you login with your user id from another desktop?
• What is Operating System, Browser version is used?
• Is the network connectivity to the Data Center up?
• Have the CBS desktop settings been applied as per the Infosys document circulated
• User id will be requested over the phone
Optional Questions – If required for Issue:
• Optional – Menu name, CIF id, SOL id, Account Number may be requested over the phone on need basis.
• Optional – Screen shots with brief notes may be requested over email, if required.
• Optional – Sequence of steps while getting this error will be requested over thephone and email.
4. After Creating an Incident what information you would get from helpdesk?
Helpdesk will provide the Incident Severity/Priority and SLA hours for giving resolution. This will be tied up with RFP scope as applicable.
5. How will the helpdesk agent help you resolve your issue on a call?
• Helpdesk will suggest troubleshooting steps based on issue
• Help desk will refer ready-reckoner available
6. What happens if the helpdesk agent cannot resolve your issues while on the call (or if you contact over email)?
• Help desk will route the trouble ticket to Infosys support
• Infosys support investigates the ticket and finds solution
• Infosys support provides solution over e-mail or phone to user
7. What are the hours of operation for the End-user?
End-user helpdesk -> 08:00 Hrs to 20:00 Hrs (Monday to Saturday)
8. How can you track the status of your incident?
User tracks incident status via helpdesk E-mail (FSIDOPHELPDESK@infosys.com), Phone (1800 103 9474)
9. Who will be accountable if Helpdesk is not giving reply?
In this case, user can escalate to the next level as given in the Escalation Matrix.
Escalation for FSI:
Escalation for ECMS:
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